{"id":347228,"date":"2026-05-27T14:29:23","date_gmt":"2026-05-27T12:29:23","guid":{"rendered":"https:\/\/www.rizoma.com\/?page_id=347228"},"modified":"2026-05-27T14:43:42","modified_gmt":"2026-05-27T12:43:42","slug":"faq-cycle","status":"publish","type":"page","link":"https:\/\/cycle.rizoma.com\/fr\/faq-cycle\/","title":{"rendered":"Faq"},"content":{"rendered":"<div class=\"acf-innerblocks-container\">\n\n\n\n<div class=\"rz-faq \" id=\"block_950e804d8402fb6cc413a0236ab99ec6\" data-state=\"default\">\n  <div class=\"container\">\n    <div class=\"back-button\">\n      <div class=\"icon-container icon-back\">\n        <span class=\"icon-arrow-left\"><\/span>\n      <\/div>\n      <span>Retourner<\/span>\n    <\/div>\n\n    <div class=faq-page-texts>\n      <span class=\"faq-page-title\">CONTACTER LE SUPPORT<\/span>\n      <span class=\"faq-page-subtitle\">Il se peut que nous ayons d\u00e9j\u00e0 la r\u00e9ponse \u00e0 votre question. Consultez notre section FAQ.<\/span>\n    <\/div>\n\n    <div class=\"faqs\">\n              <div class=\"faq\">\n          <div class=\"accordion-block\">\n            <ul class=\"accordion js-accordion\">\n                            <li class=\"faq-item\">\n                <a class=\"accordion-item opener js-accordion-opener\" href=\"#\">\n                  <div class=\"row\">\n                    <div class=\"faq-title\">\n                      <span>FAQ SUR LE PRODUIT<\/span>\n                    <\/div>\n                    <div class=\"icon-container\">\n                      <span class=\"icon-plus\"><\/span>\n                    <\/div>\n                  <\/div>\n                  <div class=\"js-accordion-slide\">\n                    <div class=\"accordion-content\">\n                      <div class=\"content__sub-faq\">\r\n<strong>En quel mat\u00e9riau les accessoires Rizoma sont-ils fabriqu\u00e9s ?<\/strong>\r\n<br><br>\r\nDans la plupart des cas, les accessoires Rizoma sont compos\u00e9s d\u2019aluminium. Lorsque la conception ou la fonctionnalit\u00e9 du produit l\u2019exige, Rizoma associe \u00e0 l\u2019aluminium d\u2019autres mat\u00e9riaux \u00e0 haute r\u00e9sistance et l\u00e9g\u00e8ret\u00e9 tels que, par exemple, les technopolym\u00e8res et la fibre de carbone.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Les accessoires Rizoma sont anodis\u00e9s. Qu\u2019est-ce que cela signifie ?<\/strong>\r\n<br><br>\r\nL\u2019anodisation est un processus \u00e9lectrochimie (\u00e9lectrolyse) par lequel une couche superficielle d\u2019oxyde d\u2019aluminium, tr\u00e8s dure et compacte, se forme. Cette couche protectrice de oxyde (qui peut \u00eatre color\u00e9e \u00e0 l\u2019aide de pigments organiques garantis), se fixe au niveau mol\u00e9culaire sur la surface et augmente ses caract\u00e9ristiques techniques et esth\u00e9tiques, offrant une protection qui inhibe l\u2019oxydation et la corrosion, et qui augmente la r\u00e9sistance \u00e0 l\u2019usure.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Quelle est la dur\u00e9e de la finition de surface des produits Rizoma ?<\/strong>\r\n<br><br>\r\nRizoma prot\u00e8ge ses accessoires de l\u2019\u00e9rosion et de l\u2019oxydation par un proc\u00e9d\u00e9 d\u2019anodisation. Toutefois, il est impossible de pr\u00e9voir une dur\u00e9e certaine et r\u00e9elle de la finition en parfait \u00e9tat. L\u2019usure d\u00e9pend de nombreuses variables telles que, par exemple, l\u2019exposition plus ou moins prolong\u00e9e \u00e0 des facteurs climatiques (soleil et chaleur, pluie, sel, poussi\u00e8re, etc.), de mauvais entretien et soins, un nettoyage avec des d\u00e9tergents ou des mat\u00e9riaux plus agressifs que pr\u00e9vu.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Est-il possible de monter un accessoire Rizoma en toute autonomie ?<\/strong>\r\n<br><br>\r\nRizoma s\u2019engage \u00e0 concevoir des produits qui soient faciles \u00e0 installer et qui ne pr\u00e9voient pas de modification des pi\u00e8ces d\u2019origine du v\u00e9hicule dans la plupart des cas. Rizoma invite ses clients \u00e0 respecter scrupuleusement les indications contenues dans les manuels d\u2019installation de ses accessoires (t\u00e9l\u00e9chargeables en ligne sur la page produit) qui permettent de monter le produit, de l\u2019utiliser correctement, et d\u2019exploiter pleinement toutes ses fonctionnalit\u00e9s.<br><br>\r\nPour la protection et la s\u00e9curit\u00e9 de ses clients, Rizoma conseille express\u00e9ment de faire monter le produit par un personnel technique sp\u00e9cialis\u00e9. L\u2019installation, la r\u00e9paration ou l\u2019entretien de mani\u00e8re inappropri\u00e9e peut \u00eatre la cause d\u2019accidents.<br><br>\r\nRizoma d\u00e9cline toute responsabilit\u00e9 pour tout dommage, de quelque nature qu\u2019il soit, pouvant r\u00e9sulter directement ou indirectement de personnes ou de choses, en raison d\u2019un montage incorrect ou du non-respect de toute indication de montage figurant dans le manuel d\u2019installation. En outre, elle invite ses clients \u00e0 se conformer aux dispositions du code de la route national et aux autres r\u00e9glementations en vigueur dans leur pays.<br><br>\r\n<strong>Est-il possible d&#8217;utiliser des cl\u00e9s en pouces pour installer les accessoires Rizoma ?<\/strong>\r\n<br><br>\r\nNon, nous recommandons toujours d&#8217;utiliser des cl\u00e9s en millim\u00e8tres (mm). L&#8217;utilisation de cl\u00e9s en pouces peut ne pas garantir un ajustement pr\u00e9cis avec la visserie, ce qui augmente le risque d&#8217;endommager les vis, les \u00e9crous ou les composants, ou de ne pas obtenir un serrage correct.<br><br>\r\n<strong>Pourquoi les cl\u00e9s m\u00e9triques sont-elles n\u00e9cessaires ?<\/strong>\r\n<br><br>\r\nLes cl\u00e9s m\u00e9triques sont n\u00e9cessaires car la visserie est con\u00e7ue selon des normes m\u00e9triques, avec des tol\u00e9rances tr\u00e8s strictes. Une cl\u00e9 en pouces ne s&#8217;adapte souvent pas parfaitement \u00e0 la t\u00eate de la vis ou de l\u2019\u00e9crou, ce qui peut entra\u00eener un glissement. Un serrage incorrect peut provoquer des dysfonctionnements ou des risques pour la s\u00e9curit\u00e9.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Nettoyage et entretien des accessoires Rizoma<\/strong>\r\n<br><br>\r\nPour l\u2019entretien et le nettoyage des produits Rizoma, utilisez exclusivement des d\u00e9tergents neutres et de l\u2019eau froide. Il est d\u00e9conseill\u00e9 d\u2019utiliser des d\u00e9tergents agressifs (par exemple, des sprays pour le nettoyage du moteur, des d\u00e9graisseurs, etc.) ou des \u00e9ponges abrasives. Vous pouvez trouver les informations relatives \u00e0 l\u2019entretien et au nettoyage de chaque accessoire Rizoma dans le manuel de montage et d\u2019utilisation t\u00e9l\u00e9chargeable en ligne sur la page produit.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Rizoma pr\u00e9voit-elle des personnalisations et des modifications ad hoc de ses accessoires \u00e0 la demande du client ?<\/strong>\r\n<br><br>\r\nNon, Rizoma n\u2019effectue aucun type de personnalisation ou de modification ad hoc de ses accessoires.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>O\u00f9 puis-je trouver les instructions de montage?<\/strong>\r\n<br><br>\r\nLes instructions de montage sont disponibles en ligne, sur la page produit dans la section Instructions de montage &#038; M\u00e9dias. Pour trouver un produit, vous pouvez le rechercher par code \u00e0 l&#8217;aide de la fonction de recherche du site. Le code produit est le SKU alphanum\u00e9rique imprim\u00e9 sur l&#8217;\u00e9tiquette de l&#8217;emballage.<br><br>\r\n<\/div>                    <\/div>\n                  <\/div>\n                <\/a>\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n              <div class=\"faq\">\n          <div class=\"accordion-block\">\n            <ul class=\"accordion js-accordion\">\n                            <li class=\"faq-item\">\n                <a class=\"accordion-item opener js-accordion-opener\" href=\"#\">\n                  <div class=\"row\">\n                    <div class=\"faq-title\">\n                      <span>FAQ SUR LES COMMANDES, L\u2019EXP\u00c9DITION, LE RETOUR ET LA GARANTIE DES PRODUITS<\/span>\n                    <\/div>\n                    <div class=\"icon-container\">\n                      <span class=\"icon-plus\"><\/span>\n                    <\/div>\n                  <\/div>\n                  <div class=\"js-accordion-slide\">\n                    <div class=\"accordion-content\">\n                      <div class=\"content__sub-faq\">\r\n<strong>Pour effectuer des achats sur www.rizoma.com, il est n\u00e9cessaire de cr\u00e9er un compte.<\/strong>\r\n<br><br>\r\nCela vous permettra de recevoir un e-mail de confirmation de commande, de suivre l&#8217;\u00e9tat de votre commande et de rester inform\u00e9 des futures promotions ou initiatives de Rizoma.<br>Adem\u00e1s, al registrarse, podr\u00e1s adquirir directamente desde tu \u00e1rea personal kits de montaje adicionales o repuestos para tu espejo R21.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Les prix indiqu\u00e9s en ligne incluent-ils la TVA ?<\/strong>\r\n<br><br>\r\nLe site Rizoma reconna\u00eet automatiquement votre localisation. Ainsi, sauf configuration particuli\u00e8re de votre appareil, le prix affich\u00e9 peut inclure ou non la TVA. Rizoma applique la structure suivante :<br><br>\r\n\u2022 Italie et pays de l&#8217;UE : les prix affich\u00e9s incluent la TVA.<br><br>\r\n\u2022 Reste du monde : les prix affich\u00e9s n&#8217;incluent pas la TVA.<br><br>\r\nAttention : les citoyens de l&#8217;Union europ\u00e9enne doivent payer la TVA appliqu\u00e9e par l&#8217;\u00c9tat de destination des marchandises. Si vous achetez pour une livraison en Italie ou dans l&#8217;UE, le prix \u00e0 consid\u00e9rer est toujours TTC. En revanche, si l&#8217;achat est destin\u00e9 \u00e0 un \u00c9tat hors de l&#8217;Europe (par exemple, la Suisse), le prix \u00e0 consid\u00e9rer est HT. Ainsi, pour les pays hors Europe, des droits de douane et la TVA du pays seront appliqu\u00e9s par le transporteur lors de la livraison.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Quels modes de paiement sont accept\u00e9s sur la boutique en ligne ?<\/strong>\r\n<br><br>\r\nAu moment de l&#8217;achat en ligne, les modes de paiement accept\u00e9s seront explicitement indiqu\u00e9s. G\u00e9n\u00e9ralement, les paiements sont possibles par carte de cr\u00e9dit et via des syst\u00e8mes tels que PayPal, Klarna, etc.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Que se passe-t-il apr\u00e8s avoir finalis\u00e9 ma commande sur www.rizoma.com ?<\/strong>\r\n<br><br>\r\nUne commande est consid\u00e9r\u00e9e comme finalis\u00e9e une fois le paiement effectu\u00e9. Vous recevrez alors un e-mail automatique de confirmation avec le r\u00e9capitulatif de la commande et les coordonn\u00e9es \u00e0 utiliser en cas de questions ou de probl\u00e8mes concernant votre achat. Si l&#8217;e-mail de confirmation ne vous parvient pas (nous vous conseillons de v\u00e9rifier \u00e9galement votre dossier spam), vous pouvez contacter le support \u00e0 l&#8217;adresse support@rizoma.com.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Est-il possible de demander une copie du re\u00e7u d\u2019achat (non fiscal) ou une facture (fiscale) ?<\/strong>\r\n<br><br>\r\nPARTICULIER : il est possible de demander une copie du re\u00e7u d\u2019achat pour les clients particuliers en \u00e9crivant \u00e0 l\u2019adresse support@rizoma.com et en indiquant le num\u00e9ro de commande de r\u00e9f\u00e9rence ainsi que vos coordonn\u00e9es personnelles.<br>\r\nPROFESSIONNEL : si vous avez besoin d\u2019une facture \u00e0 valeur fiscale pour les clients professionneles, vous pouvez la demander directement lors du checkout, au moment de saisir les informations personnelles et de livraison. Il suffit de proc\u00e9der en tant qu\u2019utilisateur \u201cPROFESSIONNEL\u201d et d\u2019indiquer \u00e9galement les informations de l\u2019entreprise, le num\u00e9ro de TVA, le code SDI et courrier \u00e9lectronique certifi\u00e9.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Garantie des produits Rizoma<\/strong>\r\n<br><br>\r\nTous les produits vendus par Rizoma srl sont couverts par une garantie. Pour les utilisateurs priv\u00e9s, si le produit pr\u00e9sente des vices ou des d\u00e9fauts, Rizoma srl garantit la r\u00e9paration ou le remplacement du produit d\u00e9fectueux ou inutilisable pour d\u00e9faut de fabrication, pendant 24 mois \u00e0 compter de la date de vente au client final ou selon les normes en vigueur dans l&#8217;\u00c9tat de vente. Dans ce d\u00e9lai, il est possible d&#8217;ouvrir une demande de retour sous garantie qui doit \u00eatre approuv\u00e9e par Rizoma. Pour b\u00e9n\u00e9ficier de l&#8217;assistance sous garantie, il est n\u00e9cessaire de conserver la confirmation de commande et\/ou la re\u00e7u d&#8217;achat du produit.<br><br>\r\nDans le malheureux cas o\u00f9 un produit Rizoma pr\u00e9sente des d\u00e9fauts de fabrication, vous pouvez contacter le service client \u00e0 l&#8217;adresse support@rizoma.com. Un technicien Rizoma \u00e9valuera si le probl\u00e8me peut \u00eatre r\u00e9solu sans n\u00e9cessiter le retour du produit. Dans le cas contraire, des instructions vous seront fournies sur la mani\u00e8re de retourner l&#8217;accessoire pour une \u00e9ventuelle r\u00e9paration ou remplacement.<br><br>\r\nUn produit ne peut \u00eatre retourn\u00e9 ou remplac\u00e9 sous garantie apr\u00e8s 24 mois \u00e0 compter de la date d&#8217;achat. De plus, un produit ne peut \u00eatre retourn\u00e9 sous garantie lorsque les vices et d\u00e9fauts du produit sont dus \u00e0 une utilisation incorrecte ou \u00e0 une mauvaise maintenance et r\u00e9paration de celui-ci par l&#8217;acheteur ou des tiers, ou si le produit a \u00e9t\u00e9 d\u00e9mont\u00e9, modifi\u00e9 ou r\u00e9par\u00e9 par des tiers.<br><br>\r\nEnfin, un utilisateur ne peut b\u00e9n\u00e9ficier de l&#8217;assistance sous garantie en cas d&#8217;absence de preuve d&#8217;achat effective, telle que la confirmation de commande ou la re\u00e7u d&#8217;achat.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Comment se d\u00e9roule la livraison de ma commande Rizoma ?<\/strong>\r\n<br><br>\r\nRizoma livre dans le monde entier et a choisi de confier ses exp\u00e9ditions uniquement \u00e0 des transporteurs express fiables. Le transporteur effectue la livraison pendant la journ\u00e9e, pendant les heures ouvrables. Si personne n&#8217;est pr\u00e9sent, un avis est laiss\u00e9 et une nouvelle tentative de livraison est effectu\u00e9e deux fois. Si vous trouvez l&#8217;avis, vous pouvez contacter le transporteur en suivant les instructions indiqu\u00e9es. Il est toujours pr\u00e9f\u00e9rable d&#8217;indiquer un lieu de livraison o\u00f9 quelqu&#8217;un peut recevoir la livraison pendant les heures de bureau, par exemple un voisin, des parents ou, encore mieux, sur le lieu de travail.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Comment choisir la date de livraison d&#8217;une commande et suivre l&#8217;exp\u00e9dition ?<\/strong>\r\n<br><br>\r\nActuellement, il n&#8217;est pas possible de choisir une date de livraison, qui est automatiquement d\u00e9termin\u00e9e par les syst\u00e8mes d&#8217;exp\u00e9dition. Lorsque votre commande est exp\u00e9di\u00e9e, un e-mail vous est envoy\u00e9 avec les informations relatives \u00e0 l&#8217;exp\u00e9dition, le num\u00e9ro de suivi du colis et la date pr\u00e9vue de livraison.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Quels sont les d\u00e9lais de livraison des commandes ?<\/strong>\r\n<br><br>\r\nLe d\u00e9lai de traitement d&#8217;une commande d\u00e9pend de la disponibilit\u00e9 des articles individuels : si tous les produits contenus dans le panier sont en stock, la commande sera exp\u00e9di\u00e9e dans un d\u00e9lai de 3 \u00e0 5 jours ouvrables.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Est-il possible de retirer un produit command\u00e9 en ligne aupr\u00e8s du si\u00e8ge ou d&#8217;un point de vente Rizoma ?<\/strong>\r\n<br><br>\r\nAu si\u00e8ge de Rizoma, aucun retrait de marchandise par des particuliers n&#8217;est pr\u00e9vu. Bient\u00f4t, il sera possible de retirer les produits command\u00e9s en ligne aupr\u00e8s de certains points de vente autoris\u00e9s par Rizoma.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Quel est le montant des frais de livraison ?<\/strong>\r\n<br><br>\r\nLes frais de livraison varient en fonction de la destination et de la taille du colis. Le co\u00fbt de la livraison est pr\u00e9cis\u00e9 dans le panier avant de finaliser le paiement. En cas d&#8217;ajout ou de suppression de produits dans le panier, les frais de livraison sont recalcul\u00e9s en fonction des crit\u00e8res mentionn\u00e9s ci-dessus.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Quels sont les pays de destination Rizoma ?<\/strong>\r\n<br><br>\r\n\u00c0 ce jour, l\u2019achat en ligne est disponible uniquement dans certains pays du monde. De plus, certains produits peuvent \u00eatre disponibles uniquement dans des zones g\u00e9ographiques sp\u00e9cifiques. Si un pays ne fait pas partie de ceux pr\u00e9vus pour la vente du produit, il ne sera pas possible de le s\u00e9lectionner comme destination de livraison lors de l\u2019achat.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Que faire si un produit est endommag\u00e9 pendant le transport ?<\/strong>\r\n<br><br>\r\nLorsque vous recevez un produit endommag\u00e9 \u00e0 cause du transport, il faut d&#8217;abord informer le transporteur et, si possible, constater les dommages en sa pr\u00e9sence. En g\u00e9n\u00e9ral, tout dommage d\u00fb au transport doit \u00eatre signal\u00e9 au transporteur dans les 14 jours calendaires suivant la date de livraison. Apr\u00e8s notification, le colis doit \u00eatre conserv\u00e9, ainsi que les articles qu&#8217;il contient (intacts ou non), pendant les 5 jours ouvrables suivants, pendant lesquels un contr\u00f4le de la marchandise pourrait avoir lieu. En attendant, vous pouvez ouvrir une proc\u00e9dure de retour en envoyant un e-mail \u00e0 support@rizoma.com (dans les 14 jours suivant la livraison de la commande). Une fois que le transporteur confirme le dommage \u00e0 Rizoma, le service client peut prendre des mesures pour clore la proc\u00e9dure de retour et remplacer le produit.<br><br>\r\nLorsque vous recevez une commande, si la bo\u00eete est endommag\u00e9e \u00e0 l&#8217;ext\u00e9rieur et\/ou si vous n&#8217;avez pas le temps de l&#8217;ouvrir et de la v\u00e9rifier imm\u00e9diatement, Rizoma recommande toujours de signer le document de livraison avec r\u00e9serve.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Que se passe-t-il en cas de perte du colis pendant le transport?<\/strong>\r\n<br><br>\r\nSi une perte possible du colis est signal\u00e9e, Rizoma demande l&#8217;ouverture d&#8217;une enqu\u00eate aupr\u00e8s du transporteur responsable de la livraison. Ce dernier fournira une mise \u00e0 jour sur le r\u00e9sultat de la v\u00e9rification dans un d\u00e9lai de dix jours ouvrables \u00e0 compter de l&#8217;ouverture du dossier. <br>\r\nEn cas de confirmation officielle de la perte par le transporteur, Rizoma proc\u00e9dera \u00e0 un nouvel envoi de la marchandise.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Que faire si tous les composants du produit ne sont pas contenus dans l&#8217;emballage ?<\/strong>\r\n<br><br>\r\nIl est toujours n\u00e9cessaire de v\u00e9rifier soigneusement le contenu de l&#8217;emballage. Souvent, pour \u00e9viter que certains composants ne bougent pendant le transport, ceux-ci sont fix\u00e9s au fond de l&#8217;emballage sous des protections en caoutchouc. Il peut donc arriver que certains composants ne soient pas visibles lors de l&#8217;ouverture de l&#8217;emballage. Nous vous conseillons toujours de sortir tout le contenu, y compris les \u00e9ponges plac\u00e9es au fond. Si, m\u00eame dans ce cas, des composants manquent, vous pouvez contacter support@rizoma.com.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>O\u00f9 trouver mon num\u00e9ro de commande ou la r\u00e9f\u00e9rence de la re\u00e7u d&#8217;achat pour ouvrir un retour sous garantie ?<\/strong>\r\n<br><br>\r\nLe num\u00e9ro de commande est indiqu\u00e9 dans l\u2019e-mail de confirmation envoy\u00e9 au moment de l\u2019achat en ligne du produit, ainsi que dans votre espace personnel, dans la section des commandes. En cas de probl\u00e8me, vous pouvez contacter le service client en indiquant votre nom et pr\u00e9nom \u00e0 l\u2019adresse support@rizoma.com.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Retour pour produit d\u00e9fectueux ou diff\u00e9rent de celui command\u00e9<\/strong>\r\n<br><br>\r\nIl est possible d&#8217;effectuer un retour, dans les 14 jours suivant la date de livraison, si le produit command\u00e9 est endommag\u00e9 \u00e0 la livraison en raison du transport, d\u00e9fectueux ou diff\u00e9rent de celui r\u00e9ellement command\u00e9.<br><br>\r\nLe remboursement ou le remplacement du produit sera effectu\u00e9 par Rizoma dans les 14 jours suivant la r\u00e9ception du retour.<br><br>\r\nLes frais de livraison du produit seront \u00e0 la charge de Rizoma.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Puis-je retourner un produit si je ne suis pas satisfait ?<\/strong>\r\n<br><br>\r\nVous avez le droit de vous r\u00e9tracter de l&#8217;achat dans les 14 jours suivant la r\u00e9ception du produit. Cependant, les frais de livraison pour le retour sont \u00e0 la charge du client.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Que dois-je faire pour exercer mon droit de r\u00e9tractation ?<\/strong>\r\n<br><br>\r\nPour exercer votre droit de r\u00e9tractation :<br><br>\r\n\u2022 Contactez notre service client dans les 14 jours suivant la livraison.<br><br>\r\n\u2022 Nous vous fournirons les instructions pour retourner le produit.<br><br>\r\n\u2022 Le produit doit \u00eatre retourn\u00e9 intact, dans son emballage d&#8217;origine et sans signes d&#8217;usure ou de dommage.<br><br>\r\n\u2022 Une fois re\u00e7u et v\u00e9rifi\u00e9, nous vous rembourserons le montant pay\u00e9 dans les 14 jours suivant la r\u00e9ception du retour.<br><br>\r\n<\/div>                    <\/div>\n                  <\/div>\n                <\/a>\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n          <\/div>\n\n    <div class=\"breadcrumbs\"><\/div>\n\n    <div class=\"state-texts\">\n      <span class=\"state-title\"><\/span>\n      <span class=\"state-subtitle\"><\/span>\n    <\/div>\n\n    <div class=\"categories\">\n                      <div class=\"category\" data-title=\"Particuliers\" data-id=\"private\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-users\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Particuliers<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Informations produits, commandes et support<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n                      <div class=\"category\" data-title=\"Professionnels\" data-id=\"business\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-business\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Professionnels<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Demandes professionnelles et support d\u00e9di\u00e9<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n                      <div class=\"category\" data-title=\"Fournisseurs\" data-id=\"supplier\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-package\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Fournisseurs<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Support Fournisseurs et Partenaires<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n                      <div class=\"category\" data-title=\"Carri\u00e8res\" data-id=\"career\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-file-text\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Carri\u00e8res<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Soumettre votre candidature<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n                      <div class=\"category\" data-title=\"Partenariat\" data-id=\"partnership\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-handshake\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Partenariat<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Explorer les opportunit\u00e9s de collaboration<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n            <\/ul>\n    <\/div>\n\n    <div class=\"topics\">\n              <div class=\"category-topics\" data-category-title=\"Particuliers\">\n                                    <div class=\"topic\" data-topic-id=\"0-0\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-info\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Informations Produit<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Compatibilit\u00e9, mat\u00e9riaux, sp\u00e9cifications et d\u00e9tails techniques<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-1\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-cart\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Support Commandes<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Suivi de commande, modification et assistance<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-2\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-rotate-ccw\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Retours et Remboursements<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Retours produits, demandes de remboursement et garantie<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-3\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-tool\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Support Technique<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Aide \u00e0 l&#8217;installation, d\u00e9pannage et conseils techniques<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-4\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-customer-administration\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Administration Client<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Questions administratives et l\u00e9gales<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-5\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-help-circle\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Demande G\u00e9n\u00e9rale<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Autres questions et informations g\u00e9n\u00e9rales<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                              <\/div>\n              <div class=\"category-topics\" data-category-title=\"Professionnels\">\n                                    <div class=\"topic\" data-topic-id=\"1-0\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-become-dealer\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Devenir Revendeur<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Informations et demandes pour rejoindre le r\u00e9seau officiel de revendeurs.<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-1\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-info\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Informations Produit<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Compatibilit\u00e9, mat\u00e9riaux, sp\u00e9cifications et d\u00e9tails techniques<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-2\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-cart\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Support Commandes<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Suivi de commande, modification et assistance<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-3\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-rotate-ccw\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Retours et Remboursements<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Retours produits, demandes de remboursement et garantie<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-4\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-tool\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Support Technique<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Aide \u00e0 l&#8217;installation, d\u00e9pannage et conseils techniques<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-5\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-help-circle\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Demande G\u00e9n\u00e9rale<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Autres questions et informations g\u00e9n\u00e9rales<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                              <\/div>\n              <div class=\"category-topics\" data-category-title=\"Fournisseurs\">\n                                    <div class=\"topic\" data-topic-id=\"2-0\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-administration\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>amministrazione<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>supporto amministrazione<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"2-1\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-package\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>ufficio acquisti<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>supporto ufficio acquisti<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                              <\/div>\n              <div class=\"category-topics\" data-category-title=\"Carri\u00e8res\">\n                                        <\/div>\n              <div class=\"category-topics\" data-category-title=\"Partenariat\">\n                                        <\/div>\n          <\/div>\n\n    <div class=\"contacts-options\"><\/div>\n\n    <div class=\"contact-form\">\n\n      <div class=\"contact-form-title-wrapper\">\n        <span class=\"contact-form-title\"><\/span>\n      <\/div>\n\n      <form id=\"contact-form\" class=\"contact-form-container\" data-hs-cf-bound=\"true\">\n\n        <div class=\"contact-form-presentation\">\n          <div class=\"contact-icon\">\n            <div class=\"icon\"><\/div>\n          <\/div>\n          <div class=\"column\">\n            <div class=\"form-title\"><\/div>\n            <div class=\"form-subtitle\"><\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"sub-container name\">\n          <label for=\"full_name\">NOM *<\/label>\n          <input type=\"text\" name=\"full_name\" id=\"full_name\" required placeholder=\"Votre nom\" autocomplete=\"name\" pattern=\"^[a-zA-Z\\s]+$\">\n        <\/div>\n\n        <div class=\"sub-container email\">\n          <label for=\"email\">EMAIL *<\/label>\n          <input type=\"email\" name=\"email\" id=\"email\" required placeholder=\"votre.email@exemple.com\" autocomplete=\"email\" pattern=\"[^\\s@]+@[^\\s@]+\\.[^\\s@]+\">\n        <\/div>\n\n        <div class=\"sub-container company-name\">\n          <label for=\"company-name\">NOM DE L&#8217;ENTREPRISE<\/label>\n          <input type=\"text\" name=\"company-name\" id=\"company-name\" placeholder=\"Nom de votre entreprise\">\n        <\/div>\n\n        <div class=\"sub-container position-of-interest\">\n          <label for=\"position-of-interest\">POSTE D&#8217;INT\u00c9R\u00caT<\/label>\n          <input type=\"text\" name=\"position-of-interest\" id=\"position-of-interest\" placeholder=\"ex. Product Designer, Ing\u00e9nieur\">\n        <\/div>\n\n        <div class=\"sub-container type-of-partnership\">\n          <label for=\"type-of-partnership\">TYPE DE PARTENARIAT<\/label>\n          <input type=\"text\" name=\"type-of-partnership\" id=\"type-of-partnership\" placeholder=\"S\u00e9lectionnez le type de partenariat..\">\n        <\/div>\n\n        <div class=\"sub-container type-of-inquiry\">\n          <label for=\"type-of-inquiry\">TYPE DE DEMANDE<\/label>\n          <input type=\"text\" name=\"type-of-inquiry\" id=\"type-of-inquiry\" placeholder=\"S\u00e9lectionnez le type de demande...\">\n        <\/div>\n\n        <div class=\"sub-container subject\">\n          <label for=\"subject\" class=\"label-subject\">SUJET *<\/label>\n          <input type=\"text\" name=\"subject\" id=\"subject\" required placeholder=\"Br\u00e8ve description de votre demande\" autocomplete=\"off\">\n        <\/div>\n\n        <div class=\"sub-container message\">\n          <label for=\"message\" class=\"label-message\">MESSAGE *<\/label>\n          <textarea name=\"message\" id=\"message\" required placeholder=\"Veuillez fournir des d\u00e9tails sur votre demande...\" rows=\"5\"><\/textarea>\n        <\/div>\n\n        <div class=\"sub-container attached-file\">\n          <label for=\"attached-file\">PI\u00c8CES JOINTES<\/label>\n\n          <input type=\"file\" name=\"attached-file\" id=\"attached-file\" accept=\".pdf,.doc,.docx\" style=\"display: none;\">\n\n          <label for=\"attached-file\" class=\"file-wrapper\">\n            <span>Choisir un fichier<\/span>\n            <span id=\"file-name\">Aucun fichier s\u00e9lectionn\u00e9<\/span>\n          <\/label>\n\n          <label for=\"attached-file\" class=\"bottom-label\">Formats accept\u00e9s : PDF, DOC, DOCX (max 10MB)<\/label>\n        <\/div>\n\n        <div class=\"sub-container select-country\">\n          <label for=\"select-country\">S\u00e9lectionnez Votre R\u00e9gion<\/label>\n          <select name=\"select-country\" id=\"select-country\" required>\n                          <option\n                value=\"\"\n                disabled                selected                hidden                data-phone=''>\n                              <\/option>\n                          <option\n                value=\"IT\"\n                                                                data-phone='+39 0331 242020'>\n                Si\u00e8ge Italie              <\/option>\n                          <option\n                value=\"DE\"\n                                                                data-phone='+49 7670 1409982'>\n                Allemagne              <\/option>\n                          <option\n                value=\"FR\"\n                                                                data-phone='+39 3456988592'>\n                France              <\/option>\n                          <option\n                value=\"ES\"\n                                                                data-phone='+34 932 200 978'>\n                Espagne              <\/option>\n                          <option\n                value=\"AT\"\n                                                                data-phone='+43 (650)3333051'>\n                Autriche              <\/option>\n                          <option\n                value=\"SC\"\n                                                                data-phone='+45 4752 8966'>\n                Scandinavie              <\/option>\n                          <option\n                value=\"US\"\n                                                                data-phone='+1 714 241 1530'>\n                USA              <\/option>\n                          <option\n                value=\"OR\"\n                                                                data-phone='+34 392 200 978'>\n                Autres R\u00e9gions              <\/option>\n                      <\/select>\n          <div class=\"country-contact-information\">\n            <span class=\"country\"><\/span>\n            <span class=\"phone\"><\/span>\n            <span class=\"message\">Ligne professionnelle d\u00e9di\u00e9e pour un support prioritaire<\/span>\n          <\/div>\n        <\/div>\n\n        <div class=\"buttons-container\">\n          <span class=\"live-chat-button-up-message\">Notre \u00e9quipe de support est pr\u00eate \u00e0 vous aider<\/span>\n          <button type=\"submit\" class=\"btn-submit\"><\/button>\n        <\/div>\n\n        <div class=\"live-chat-hours\">\n          <span class=\"available-hours\">Horaires disponibles<\/span>\n          <span class=\"days-hours\">Lundi &#8211; Vendredi : 9:00 &#8211; 18:00 CET<\/span>\n          <span class=\"days-hours\">Samedi : 10:00 &#8211; 14:00 CET<\/span>\n        <\/div>\n      <\/form>\n    <\/div>\n\n    <div class=\"contact-sent\"><\/div>\n  <\/div>\n<\/div>\n\n\n<style>\n  .rz-faq {\n    max-width: 900px;\n    margin: 0 auto;\n    padding: 20px;\n    letter-spacing: 0.3px;\n    font-weight: normal;\n  }\n\n  \/* Default State *\/\n  .rz-faq[data-state=\"default\"] .faq-page-texts {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"default\"] .faqs {\n    display: block;\n  }\n\n  .rz-faq[data-state=\"default\"] .categories {\n    display: grid;\n  }\n\n  .rz-faq[data-state=\"default\"] .topics {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"default\"] .contacts-options {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"default\"] .contact-form {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"default\"] .back-button {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"default\"] .breadcrumbs {\n    display: none;\n  }\n\n  \/* Topics Visible State *\/\n  .rz-faq[data-state=\"topics-visible\"] .faq-page-texts {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .faqs {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .categories {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .topics {\n    display: block;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .contacts-options {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .contact-form {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .back-button {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .breadcrumbs {\n    display: block;\n  }\n\n  \/* Contacts Visible State *\/\n  .rz-faq[data-state=\"contacts-visible\"] .faq-page-texts {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .faqs {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .categories {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .topics {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .contacts-options {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .contact-form {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .back-button {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .breadcrumbs {\n    display: block;\n  }\n\n  \/* Form Visible State *\/\n  .rz-faq[data-state=\"form-visible\"] .faq-page-texts {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .faqs {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .categories {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .topics {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .contacts-options {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .contact-form {\n    display: block;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .back-button {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .breadcrumbs {\n    display: block;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .state-texts {\n    display: none;\n  }\n\n  \/* General Styles *\/\n  .faq-page-texts,\n  .state-texts {\n    text-align: center;\n    margin-bottom: 32px;\n    display: flex;\n    flex-direction: column;\n  }\n\n  .state-texts {\n    margin-top: 8px;\n  }\n\n  .faq-page-title {\n    font-size: 30px;\n    margin-bottom: 32px;\n    font-weight: bold;\n    text-transform: uppercase;\n    color: black;\n  }\n\n  .state-title {\n    font-size: 20px;\n    margin-bottom: 8px;\n    color: black;\n    font-weight: 400;\n  }\n\n  .faq-page-subtitle {\n    margin-bottom: 32px;\n  }\n\n  .faq-page-subtitle,\n  .state-subtitle {\n    font-size: 16px;\n    color: #717182;\n  }\n\n  \/* Accordion for FAQs *\/\n  .faqs .faq {\n    margin-bottom: 24px;\n  }\n\n  .faqs .accordion {\n    border-bottom: 1px solid #0000001a;\n    border-top: none !important;\n    list-style: none;\n    padding: 0;\n    margin: 0;\n  }\n\n  .faqs .faq-item {\n    margin-bottom: 16px;\n  }\n\n  .faqs .faq-item .content__sub-faq {\n    font-weight: 300;\n    font-size: 16px;\n    line-height: 22px;\n  }\n\n  .faqs .faq-item .row {\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n  }\n\n  .faqs .faq-title {\n    font-size: 14px;\n    color: #717182;\n    letter-spacing: 0;\n  }\n\n  .faqs .accordion-item {\n    text-decoration: none;\n    color: inherit;\n    display: block;\n    border-bottom: none;\n  }\n\n  .faqs .accordion-content {\n    padding-top: 15px;\n    text-transform: none;\n  }\n\n  \/* Categories and Topics *\/\n  .categories,\n  .topics {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));\n    gap: 16px;\n  }\n\n  .category:nth-child(1) {\n    grid-column: span 2 \/ span 2;\n  }\n\n  .category,\n  .topic {\n    border: 1px solid #0000001a;\n    padding: 24px;\n    cursor: pointer;\n    transition: background-color 0.2s ease;\n\n    .row {\n      display: flex;\n      flex-direction: row;\n      align-items: center;\n      gap: 16px;\n\n      .category-icon,\n      .topic-icon {\n        font-size: 24px;\n        padding: 12px;\n        background-color: #ECECF0;\n        border-radius: 8px;\n        pointer-events: none;\n      }\n\n      .topic-icon {\n        font-size: 20px;\n        padding: 8px;\n      }\n    }\n\n    .column {\n      display: flex;\n      flex-direction: column;\n    }\n\n    .icon-arrow-right {\n      font-size: 16px;\n      color: #717182\n    }\n  }\n\n  .category {\n    border: 4px solid #0000001a;\n  }\n\n  .category-topics {\n    display: flex;\n    flex-direction: column;\n    gap: 12px;\n  }\n\n  .category:hover,\n  .topic:hover {\n    border-color: black;\n\n    .category-icon,\n    .topic-icon {\n      background-color: black;\n      color: white;\n\n      .icon-users {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/users-white.svg?v=1');\n      }\n\n      .icon-business {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/business-white.svg');\n      }\n\n      .icon-handshake {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/handshake-white.svg');\n      }\n\n      .icon-help-circle {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/help-circle-white.svg');\n      }\n\n      .icon-info {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/info-white.svg');\n      }\n\n      .icon-message-circle {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/message-circle-white.svg');\n      }\n\n      .icon-message-square {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/message-square-white.svg');\n      }\n\n      .icon-package {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/package-white.svg');\n      }\n\n      .icon-rotate-ccw {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/rotate-ccw-white.svg');\n      }\n\n      .icon-shield {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/shield-white.svg');\n      }\n\n      .icon-tool {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/tool-white.svg');\n      }\n\n      .icon-customer-administration {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/customer-administration-white.svg');\n      }\n\n      .icon-become-dealer {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/become-dealer-white.svg');\n      }\n\n      .icon-administration {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/administration-white.svg');\n      }\n    }\n  }\n\n  .category-title,\n  .topic-title {\n    font-size: 16px;\n    font-weight: 400;\n    margin-bottom: 8px;\n  }\n\n  .category-subtitle,\n  .topic-subtitle {\n    font-size: 14px;\n    color: #717182;\n  }\n\n  \/* Contact Options *\/\n  .contacts-options {\n    gap: 20px;\n    justify-content: center;\n  }\n\n  .contact-option-button {\n    max-width: 450px;\n    flex: 1;\n    padding: 24px;\n    text-align: center;\n    border: 1px solid #0000001a;\n    cursor: pointer;\n    transition: background-color 0.2s ease;\n\n\n    display: flex;\n    flex-direction: column;\n    align-items: center;\n\n    .contact-icon {\n      font-size: 24px;\n      padding: 12px;\n      margin-bottom: 16px;\n      background-color: #ECECF0;\n      border-radius: 8px;\n      pointer-events: none;\n    }\n\n    .contact-text {\n      font-size: 16px;\n      margin-bottom: 8px;\n    }\n\n    .contact-subtitle {\n      font-size: 14px;\n      color: #717182;\n    }\n  }\n\n  .contact-option-button:hover {\n    border-color: black;\n\n    .contact-icon {\n      color: white;\n      background-color: black;\n\n      .icon-message-square {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/message-square-white.svg');\n      }\n    }\n  }\n\n  \/* Contact Form *\/\n\n  .contact-form-title-wrapper {\n    font-size: 16px;\n    margin-bottom: 32px;\n    font-weight: normal;\n    text-align: center;\n  }\n\n  .contact-form-container {\n    display: flex;\n    flex-direction: column;\n    padding: 32px;\n    border: 1px solid #ececf0;\n  }\n\n  .contact-form-container .contact-form-presentation {\n    display: flex;\n    flex-direction: row;\n    align-items: center;\n    margin-bottom: 24px;\n    gap: 12px;\n\n    .contact-icon {\n      font-size: 20px;\n      padding: 8px;\n      background-color: black;\n      color: white;\n      border-radius: 8px;\n      pointer-events: none;\n    }\n\n    .column {\n      display: flex;\n      flex-direction: column;\n\n      .form-title {\n        font-size: 16px;\n      }\n\n      .form-subtitle {\n        font-size: 14px;\n        color: #717182;\n      }\n    }\n\n  }\n\n  .contact-form-container label {\n    font-size: 12px;\n    margin-bottom: 8px;\n    text-transform: uppercase;\n    color: #717182;\n  }\n\n  .contact-form-container input,\n  .contact-form-container textarea,\n  .contact-form-container select {\n    padding: 8px 0;\n    font-size: 14px;\n    margin-top: 4px;\n    min-height: 32px;\n    resize: none;\n    box-sizing: border-box;\n    width: 100%;\n    border-color: black;\n    border-bottom: 1px solid;\n  }\n\n  .contact-form-container .row {\n    display: flex;\n    gap: 16px;\n  }\n\n  .contact-form-container .sub-container {\n    margin-bottom: 16px;\n    width: 100%;\n    display: flex;\n    flex-direction: column;\n\n    .file-wrapper {\n      span {\n        color: black;\n        text-transform: none;\n        margin-right: 4px;\n        font-size: 16px;\n        font-weight: normal;\n        \/* pointer-events: all; *\/\n        cursor: pointer\n      }\n    }\n\n    .bottom-label {\n      margin-top: 4px;\n      color: #717182;\n      text-transform: unset;\n    }\n  }\n\n  .contact-form-container .buttons-container {\n    display: flex;\n    gap: 16px;\n    justify-content: flex-start;\n\n    .live-chat-button-up-message {\n      display: none;\n    }\n  }\n\n\n  .contact-form-container .buttons-container.live-chat {\n    display: flex;\n    flex-direction: column;\n    align-items: center;\n    background-color: #ECECF0;\n    padding: 24px;\n    margin-bottom: 16px;\n\n    .live-chat-button-up-message {\n      display: block;\n    }\n  }\n\n  .contact-form .live-chat-hours {\n    display: none;\n    flex-direction: column;\n    align-items: start;\n\n    .available-hours {\n      font-size: 14px;\n      font-weight: bold;\n      color: #717182;\n    }\n\n    .days-hours {\n      font-size: 14px;\n      color: #717182;\n    }\n  }\n\n  .contact-form-container .btn-submit {\n    padding: 10px 20px;\n    background-color: black;\n    color: white;\n    border: none;\n    border-radius: 6px;\n    cursor: pointer;\n    width: 100%;\n    font-weight: 500;\n  }\n\n  .contact-form-container .btn-back-form {\n    padding: 10px 20px;\n    background-color: white;\n    color: black;\n    border: 1px solid #DEDDE0;\n    border-radius: 10px;\n    cursor: pointer;\n    font-weight: 500;\n  }\n\n  \/* Select2 Styles *\/\n  .contact-form-container .select2-container {\n    min-height: 0;\n    width: 100% !important;\n    margin-bottom: 16px;\n  }\n\n  .contact-form-container .select2-selection {\n    padding: 8px 0;\n  }\n\n  .contact-form-container .select2-selection__rendered {\n    text-transform: unset !important;\n    padding: 0 !important;\n    line-height: normal !important;\n    text-align: left !important;\n  }\n\n  .contact-form-container .country-label {\n    font-weight: 400;\n    font-size: 14px;\n    margin: 0;\n  }\n\n  .contact-form-container .contacts-box {\n    display: flex;\n    flex-direction: column;\n  }\n\n  .contact-form-container .contact-item {\n    font-size: 14px;\n    color: #717182;\n    font-weight: 400;\n  }\n\n  .contact-form-container .select2-selection__arrow {\n    height: 100% !important;\n    top: 0 !important;\n    right: 12px !important;\n  }\n\n  .contact-form-container .select2-selection__arrow b {\n    border-color: #717182 transparent transparent transparent !important;\n    border-width: 5px 4px 0 4px !important;\n    margin-top: -2px !important;\n  }\n\n  .contact-form-container.select2-container--open .select2-selection__arrow b {\n    border-color: transparent transparent #717182 transparent !important;\n    border-width: 0 4px 5px 4px !important;\n  }\n\n  .select2-dropdown {\n    border: 1px solid #ececf0 !important;\n    border-radius: 10px !important;\n    margin-top: 4px !important;\n    background-color: #fcfafa !important;\n  }\n\n  .select2-results__option {\n    border-radius: 10px !important;\n    margin: 4px !important;\n    padding: 8px 12px !important;\n    font-size: 16px !important;\n  }\n\n  .select2-results__option--highlighted {\n    background-color: #ececf0 !important;\n    color: black !important;\n  }\n\n  .select2-results__option[aria-selected=true] {\n    background-color: #e0e0e0 !important;\n  }\n\n  .country-contact-information {\n    display: none;\n    flex-direction: column;\n    align-items: start;\n    gap: 8px;\n    background-color: #ECECF0;\n    border-radius: 8px;\n    padding: 16px;\n\n    .country {\n      font-weight: bold;\n      font-size: 16px;\n    }\n\n    .phone {\n      font-size: 18px;\n    }\n\n    .message {\n      font-size: 14px;\n      color: #717182\n    }\n  }\n\n  \/* Back Button *\/\n\n  .back-button {\n    display: flex;\n    align-items: center;\n    gap: 8px;\n    cursor: pointer;\n    background: none;\n    border: none;\n    font-size: 14px;\n    margin-bottom: 16px;\n    justify-self: start;\n    padding: 8px;\n  }\n\n  .back-button:hover {\n    border-radius: 8px;\n    background-color: #f0f0f0;\n  }\n\n  .icon-container {\n    width: unset;\n    height: unset;\n    margin-right: unset;\n  }\n\n  .back-button .icon-container {\n    padding: 8px;\n  }\n\n  .back-button .icon-arrow-left {\n    font-size: 16px;\n    color: #717182\n  }\n\n  .back-button:hover {\n    background-color: #f0f0f0;\n  }\n\n  \/* Breadcrumbs *\/\n  .breadcrumbs {\n    margin-bottom: 32px;\n    color: #717182;\n  }\n\n  .breadcrumbs span,\n  .breadcrumbs a {\n    margin-right: 8px;\n    margin-left: 8px;\n    text-decoration: none;\n    color: #717182;\n    font-size: 14px;\n  }\n\n  .breadcrumbs span {\n    color: black;\n  }\n\n  .breadcrumbs a:nth-child(0) {\n    margin-left: unset;\n  }\n\n  .icon-users,\n  .icon-business,\n  .icon-handshake,\n  .icon-help-circle,\n  .icon-info,\n  .icon-message-circle,\n  .icon-message-square,\n  .icon-message-square-white,\n  .icon-package,\n  .icon-rotate-ccw,\n  .icon-shield,\n  .icon-tool,\n  .icon-customer-administration,\n  .icon-become-dealer,\n  .icon-administration {\n    width: 24px;\n    height: 24px;\n    background-size: contain;\n    background-repeat: no-repeat;\n  }\n\n  .icon-users {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/users-black.svg?v=1');\n  }\n\n  .icon-business {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/business-black.svg');\n  }\n\n  .icon-handshake {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/handshake-black.svg');\n  }\n\n  .icon-help-circle {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/help-circle-black.svg');\n  }\n\n  .icon-info {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/info-black.svg');\n  }\n\n  .icon-message-circle {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/message-circle-black.svg');\n  }\n\n  .icon-message-square {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/message-square-black.svg');\n  }\n\n  .icon-message-square-white {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/message-square-white.svg');\n  }\n\n  .icon-package {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/package-black.svg');\n  }\n\n  .icon-rotate-ccw {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/rotate-ccw-black.svg');\n  }\n\n  .icon-shield {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/shield-black.svg');\n  }\n\n  .icon-tool {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/tool-black.svg');\n  }\n\n  .icon-customer-administration {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/customer-administration-black.svg');\n  }\n\n  .icon-become-dealer {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/become-dealer-black.svg');\n  }\n\n  .icon-administration {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/administration-black.svg');\n  }\n<\/style>\n\n<style>\n  @media (max-width: 767px) {\n    .rz-faq[data-state=\"default\"] .categories {\n      display: flex;\n      flex-direction: column;\n    }\n\n    .rz-faq[data-state=\"contacts-visible\"] .contacts-options {\n      display: flex;\n      flex-direction: column;\n    }\n  }\n<\/style>\n\n\n<script>\n  document.addEventListener('DOMContentLoaded', function() {\n    const categoriesData = [{\"id\":\"private\",\"title\":[{\"language\":\"en\",\"html\":\"Private\"},{\"language\":\"it\",\"html\":\"Privati\"},{\"language\":\"fr\",\"html\":\"Particuliers\"},{\"language\":\"de\",\"html\":\"Privatkunden\"},{\"language\":\"es\",\"html\":\"Particulares\"}],\"subtitle\":[{\"language\":\"en\",\"html\":\"Product information, orders and support\"},{\"language\":\"it\",\"html\":\"Informazioni sui prodotti, ordini e supporto\"},{\"language\":\"fr\",\"html\":\"Informations produits, commandes et support\"},{\"language\":\"de\",\"html\":\"Produktinformationen, Bestellungen und Support\"},{\"language\":\"es\",\"html\":\"Informaci\\u00f3n de producto, pedidos y soporte\"}],\"topics\":[{\"id\":\"product_information\",\"title\":[{\"language\":\"en\",\"html\":\"Product Information\"},{\"language\":\"it\",\"html\":\"Informazioni sul prodotto\"},{\"language\":\"fr\",\"html\":\"Informations 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document.createElement('div');\n        contactIconDiv.classList.add('contact-icon');\n\n        const iconDiv = document.createElement('div');\n        iconDiv.classList.add('icon-message-square');\n\n        contactIconDiv.appendChild(iconDiv);\n        button.appendChild(contactIconDiv);\n\n        const textDiv = document.createElement('div');\n        textDiv.classList.add('contact-text');\n        textDiv.textContent = translations.live_chat_label;\n        button.appendChild(textDiv);\n\n        const subtitleDiv = document.createElement('div');\n        subtitleDiv.classList.add('contact-subtitle');\n        subtitleDiv.textContent = translations.live_chat_subtitle;\n        button.appendChild(subtitleDiv);\n\n        contactsOptions.appendChild(button);\n      }\n    }\n\n    function showContactForm(contactType) {\n      currentFormType = contactType;\n      setState('form-visible');\n\n      const formInfo = formsData[contactType];\n      if (!formInfo) return;\n\n      contactForm.reset();\n      \/\/ Reset form fields visibility\n      document.querySelector('.contact-form-title-wrapper').style.display = 'none';\n      contactForm.querySelector('.icon').classList.remove('icon-email');\n      contactForm.querySelector('.icon').classList.remove('icon-phone');\n      contactForm.querySelector('.icon').classList.remove('icon-message-square-white');\n      contactForm.querySelector('.form-subtitle').style.display = 'none';\n      contactForm.querySelector('.name').style.display = 'none';\n      contactForm.querySelector('#full_name').disabled = true;\n      contactForm.querySelector('.email').style.display = 'none';\n      contactForm.querySelector('#email').disabled = true;\n\n      contactForm.querySelector('.company-name').style.display = 'none';\n      contactForm.querySelector('.position-of-interest').style.display = 'none';\n      contactForm.querySelector('.type-of-partnership').style.display = 'none';\n      contactForm.querySelector('.type-of-inquiry').style.display = 'none';\n\n      contactForm.querySelector('.subject').style.display = 'none';\n      contactForm.querySelector('#subject').disabled = true;\n      contactForm.querySelector('.message').style.display = 'none';\n      contactForm.querySelector('#message').disabled = true;\n\n      contactForm.querySelector('.attached-file').style.display = 'none';\n\n      contactForm.querySelector('.select-country').style.display = 'none';\n      contactForm.querySelector('#select-country').disabled = true;\n      contactForm.querySelector('.buttons-container').style.display = 'none';\n      contactForm.querySelector('.buttons-container').classList.remove('live-chat');\n      contactForm.querySelector('.live-chat-hours').style.display = 'none';\n\n      \/\/ Set form fields visibility based on contact type\n      if (contactType === 'email') {\n        switch (selectedCategoryId) {\n          case 'private':\n          case 'business':\n            break;\n          case 'supplier':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.supplier_title;\n            contactForm.querySelector('.company-name').style.display = 'flex';\n            break;\n          case 'career':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.career_title;\n            contactForm.querySelector('.position-of-interest').style.display = 'flex';\n            break;\n          case 'partnership':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.partnership_title;\n            contactForm.querySelector('.company-name').style.display = 'flex';\n            contactForm.querySelector('.type-of-partnership').style.display = 'flex';\n            break;\n          case 'administration':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.administration_title;\n            contactForm.querySelector('.type-of-inquiry').style.display = 'flex';\n            break;\n          case 'other':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.other_title;\n            break;\n          default:\n            break;\n        }\n\n        contactForm.querySelector('.form-title').textContent = formInfo.title;\n        contactForm.querySelector('.icon').classList.add('icon-email');\n\n        contactForm.querySelector('.name').style.display = 'flex';\n        contactForm.querySelector('#full_name').disabled = false;\n        contactForm.querySelector('.email').style.display = 'flex';\n        contactForm.querySelector('#email').disabled = false;\n\n        contactForm.querySelector('.subject').style.display = 'flex';\n        contactForm.querySelector('#subject').disabled = false;\n\n        contactForm.querySelector('.message').style.display = 'flex';\n        contactForm.querySelector('#message').disabled = false;\n\n        contactForm.querySelector('.attached-file').style.display = 'flex';\n\n        contactForm.querySelector('.buttons-container').style.display = 'flex';\n        contactForm.querySelector('.btn-submit').textContent = formInfo.button;\n      } else if (contactType === 'live_chat') {\n        contactForm.querySelector('.form-title').textContent = formInfo.title;\n        contactForm.querySelector('.form-subtitle').style.display = 'block';\n        contactForm.querySelector('.form-subtitle').textContent = formInfo.subtitle;\n        contactForm.querySelector('.icon').classList.add('icon-message-square-white');\n\n        contactForm.querySelector('.buttons-container').style.display = 'flex';\n        contactForm.querySelector('.buttons-container').classList.add('live-chat');\n        contactForm.querySelector('.btn-submit').textContent = formInfo.button;\n        contactForm.querySelector('.live-chat-hours').style.display = 'flex';\n      } else if (contactType === 'phone') {\n        contactForm.querySelector('.form-title').textContent = formInfo.title;\n        contactForm.querySelector('.form-subtitle').style.display = 'block';\n        contactForm.querySelector('.form-subtitle').textContent = formInfo.subtitle;\n        contactForm.querySelector('.icon').classList.add('icon-phone');\n\n        contactForm.querySelector('.select-country').style.display = 'flex';\n        contactForm.querySelector('#select-country').disabled = false;\n\n      }\n    }\n\n    setState(currentState);\n\n    categories.forEach(category => {\n      category.addEventListener('click', function() {\n        selectedCategoryName = this.querySelector('.category-title span').textContent;\n        const categoryTitle = this.dataset.title;\n        const topicToShow = document.querySelector(`.category-topics[data-category-title=\"${categoryTitle}\"]`);\n        const categoryId = this.dataset.id;\n        selectedCategoryId = categoryId;\n        const currentCategory = categoriesData.find(c => c.id === categoryId);\n\n        if (topicToShow) {\n          if (currentCategory.topics.length > 1) {\n            setState('topics-visible');\n            document.querySelectorAll('.category-topics').forEach(topic => {\n              topic.style.display = 'none';\n            });\n            topicToShow.style.display = 'flex';\n          } else if (currentCategory.topics.length === 1) {\n            const singleTopicData = currentCategory.topics[0];\n            if (singleTopicData) {\n              selectedTopicName = singleTopicData.title || '';\n              selectedTopicId = '';\n              const availableContacts = [];\n              if (singleTopicData.email_contact) availableContacts.push('email');\n              if (singleTopicData.phone) availableContacts.push('phone');\n              if (singleTopicData.live_chat) availableContacts.push('live_chat');\n\n              if (availableContacts.length === 1) {\n                showContactForm(availableContacts[0]);\n              } else {\n                setState('contacts-visible');\n                showContactOptions(singleTopicData);\n              }\n            }\n          }\n        }\n      });\n    });\n\n    topics.forEach(topic => {\n      topic.addEventListener('click', function() {\n        selectedTopicName = this.querySelector('.topic-title span').textContent;\n        setState('contacts-visible');\n        const topicId = this.dataset.topicId;\n        const [categoryIndex, topicIndex] = topicId.split('-');\n        const topicData = categoriesData[categoryIndex].topics[topicIndex];\n        showContactOptions(topicData);\n      });\n    });\n\n    contactsOptions.addEventListener('click', function(e) {\n      if (e.target.classList.contains('contact-option-button')) {\n        const contactType = e.target.dataset.contactType;\n        showContactForm(contactType);\n      }\n    });\n\n    \/\/ backButton.addEventListener('click', function() {\n    \/\/   if (currentState === 'topics-visible') {\n    \/\/     setState('default');\n    \/\/   } else if (currentState === 'contacts-visible') {\n    \/\/     setState('topics-visible');\n    \/\/   } else if (currentState === 'form-visible') {\n    \/\/     setState('contacts-visible');\n    \/\/   }\n    \/\/ });\n\n    breadcrumbs.addEventListener('click', function(e) {\n      if (e.target.tagName === 'A') {\n        e.preventDefault();\n        const targetState = e.target.dataset.stateTarget;\n        if (targetState) {\n          if (targetState === 'topics-visible') {\n            const categoryToClick = Array.from(categories).find(c => c.dataset.title === selectedCategoryName);\n            if (categoryToClick) {\n              categoryToClick.click();\n            }\n          } else {\n            setState(targetState);\n          }\n        }\n      }\n    });\n\n    contactForm.addEventListener('submit', function(e) {\n      e.preventDefault();\n\n      let isValid = true;\n\n      switch (currentFormType) {\n        case \"email\": {\n          const fullName = document.getElementById('full_name');\n          const email = document.getElementById('email');\n          const subject = document.getElementById('subject');\n          const message = document.getElementById('message');\n          if (!fullName.value.trim()) {\n            isValid = false;\n          }\n\n          const emailPattern = \/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/;\n          if (!emailPattern.test(email.value.trim())) {\n            isValid = false;\n          }\n\n          if (!subject.value.trim()) {\n            isValid = false;\n          }\n\n          if (!message.value.trim()) {\n            isValid = false;\n          }\n          break;\n        }\n        case \"live_chat\": {\n          var guuru = document.querySelector('.js-guuru-launcher-button');\n          if (guuru) {\n            guuru.click();\n          }\n          return;\n        }\n      }\n\n      if (!isValid) {\n        return;\n      }\n\n      if (currentFormType === \"email\") {\n        const category = categoriesData.find(c => c.id === selectedCategoryId);\n        const topic = selectedTopicId.length > 0 ? category.topics.find(t => t.id === selectedTopicId) : category.topics[0];\n        const emailTo = topic.email_contact;\n        const isForFreshdesk = emailTo === \"rizoma@freshdesk.com\";\n\n        const fullName = document.getElementById('full_name');\n        const email = document.getElementById('email');\n        const subject = document.getElementById('subject');\n        const message = document.getElementById('message');\n\n        let formData = new FormData();\n\n        const action = isForFreshdesk ? 'send_freshdesk_support_email' : 'send_support_email';\n        const freshdeskGroupId = isForFreshdesk ? topic.freshdesk_group_id : '';\n        const freshdeskAgentId = isForFreshdesk ? topic.freshdesk_agent_id : '';\n\n        formData.append('action', action);\n        formData.append('to', emailTo);\n        formData.append('name', fullName.value);\n        formData.append('email', email.value);\n        formData.append('subject', subject.value);\n        formData.append('message', message.value);\n        formData.append('is_notice', 0);\n        formData.append('freshdesk_group_id', freshdeskGroupId);\n        formData.append('freshdesk_agent_id', freshdeskAgentId);\n\n        switch (selectedCategoryId) {\n          case \"private\":\n          case \"business\":\n          case \"other\":\n            break;\n          case \"supplier\": {\n            const companyName = contactForm.querySelector('#company-name').value;\n            formData.append('companyName', companyName);\n            break;\n          }\n          case \"career\": {\n            const positionOfInterest = contactForm.querySelector('#position-of-interest').value;\n            const fileInput = contactForm.querySelector('#attached-file');\n            if (fileInput.files.length > 0) {\n              formData.append('cvResume', fileInput.files[0]);\n            }\n            formData.append('positionOfInterest', positionOfInterest);\n            break;\n          }\n          case \"partnership\": {\n            const companyName = contactForm.querySelector('#company-name').value;\n            const typeOfPartnership = contactForm.querySelector('#type-of-partnership').value;\n            formData.append('companyName', companyName);\n            formData.append('typeOfPartnership', typeOfPartnership);\n            break;\n          }\n          case \"administration\": {\n            const typeOfInquiry = contactForm.querySelector('#type-of-inquiry').value;\n            formData.append('typeOfInquiry', typeOfInquiry);\n            break;\n          }\n          default:\n            break;\n        }\n\n        sendEmail(formData, isForFreshdesk);\n      }\n\n      contactForm.reset();\n      setState('default');\n    });\n\n    contactForm.addEventListener('reset', function() {\n      setTimeout(() => {\n        document.getElementById('file-name').textContent = translations.no_file_selected;\n      }, 0);\n    });\n\n    function sendEmail(formData, isForFreshdesk) {\n      const performCustomAjax = function(dataToSend) {\n        $.ajax({\n          url: rizoma_config.ajax_url,\n          type: 'POST',\n          data: dataToSend,\n          dataType: 'json',\n          processData: false,\n          contentType: false,\n        });\n      };\n\n      performCustomAjax(formData);\n\n      if (!isForFreshdesk) {\n        formData.set('is_notice', 1);\n        performCustomAjax(formData);\n      }\n    }\n\n    document.getElementById('attached-file').addEventListener('change', function() {\n      var fileName = this.files[0] ? this.files[0].name : translations.no_file_selected;\n      document.getElementById('file-name').textContent = fileName;\n    });\n\n    $('#select-country').select2({\n      placeholder: formsData['phone'].placeholder,\n      dropdownParent: $('.contact-form'),\n      minimumResultsForSearch: Infinity,\n    });\n\n    $('#select-country').on('select2:select', function(e) {\n      const data = e.params.data;\n      const phone = $(data.element).data('phone');\n\n      const countrySelector = document.querySelector('.select-country');\n\n      document.querySelector('.country-contact-information').style.display = 'flex';\n      countrySelector.querySelector('.country').textContent = data.text;\n      countrySelector.querySelector('.phone').textContent = phone;\n    });\n\n    backButton.addEventListener('click', function() {\n      const currentCategory = categoriesData.find(c => c.id === selectedCategoryId);\n      let currentTopicData = null;\n\n      if (currentCategory) {\n        if (currentCategory.topics.length === 1) {\n          currentTopicData = currentCategory.topics[0];\n        } else if (selectedTopicId) {\n          currentTopicData = currentCategory.topics.find(t => t.id === selectedTopicId);\n        }\n      }\n\n      if (currentState === 'form-visible') {\n        let contactCount = 0;\n\n        if (currentTopicData) {\n          if (currentTopicData.email_contact) contactCount++;\n          if (currentTopicData.phone) contactCount++;\n          if (currentTopicData.live_chat) contactCount++;\n        }\n\n        if (contactCount > 1) {\n          setState('contacts-visible');\n        } else {\n          if (currentCategory && currentCategory.topics.length > 1) {\n            setState('topics-visible');\n          } else {\n            setState('default');\n          }\n        }\n\n      } else if (currentState === 'contacts-visible') {\n        if (currentCategory && currentCategory.topics.length > 1) {\n          setState('topics-visible');\n        } else {\n          setState('default');\n        }\n\n      } else if (currentState === 'topics-visible') {\n        setState('default');\n      }\n    });\n  });\n<\/script>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":363,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-347228","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cycle.rizoma.com\/fr\/wp-json\/wp\/v2\/pages\/347228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cycle.rizoma.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cycle.rizoma.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cycle.rizoma.com\/fr\/wp-json\/wp\/v2\/users\/363"}],"replies":[{"embeddable":true,"href":"https:\/\/cycle.rizoma.com\/fr\/wp-json\/wp\/v2\/comments?post=347228"}],"version-history":[{"count":0,"href":"https:\/\/cycle.rizoma.com\/fr\/wp-json\/wp\/v2\/pages\/347228\/revisions"}],"wp:attachment":[{"href":"https:\/\/cycle.rizoma.com\/fr\/wp-json\/wp\/v2\/media?parent=347228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}