Which materials does Rizoma use to produce its accessories?

Rizoma accessories are, in most cases, made of aluminum. When required by the product design or functionality, Rizoma combines aluminum with other high strength, ultra- lightweight materials, such as technopolymers and carbon fiber.

What does it mean that Rizoma accessories are anodized?

Anodizing is an electrolytic passivation process used to increase the thickness of the natural oxide layer on the surface of metal parts. Anodizing increases resistance to corrosion and wear. Anodic films can also be used for several cosmetic effects, either with thick, porous coatings that can absorb dyes or with thin transparent coatings that add reflected light wave interference effects.

What is the durability of the surface finishing of Rizoma products?

Rizoma protects its accessories from erosion and oxidation by anodizing. Nevertheless, it is impossible to predict a specific and real durability of the surface finish. Wear depends on many variables such as, for instance, exposure to climatic factors (sun and heat, rain, salt, dust, etc.), poor maintenance and care, cleaning with detergents or materials more aggressive than due.

Where can I find my bike at rizoma.com?

Rizoma constantly carries out new tests on the latest motorcycle models to expand the compatibility of its products and provide more specific information to its users. You can search for your bike by entering brand and model in the appropriate drop-down menu on the home page; or you can do it passing by the “for Motorcycle” menu; moreover, to check the compatibility of Rizoma products, you can also select your bike within the product pages, where you will be shown any mounting kits required for installation.

How shall I know which products fit on my bike?

Online, searching for your bike, you can check the compatible product list, or within the product page, where you can select your bike and verify the fitment by the dedicated compatibility menu. When a bike has not been tested by Rizoma, online Multifit products that may fit are suggested. It is advisable to always check the technical info of a not tested accessory.

Can I mount a Rizoma accessory completly by myself?

Rizoma is committed to designing products easy to mount and that generally do not required changes to original parts of the bike. Rizoma always recommends that you have the installation of the product performed by skilled personnel who can guarantee the mounting in the most correct way. For your protection and safety, RIZOMA expressly recommends that you have the installation of the product performed by skilled personnel. Improper installation, repair or maintenance, can cause accidents. Rizoma accepts no liability for any damage, of any kind, which may be caused, directly or indirectly, to persons or things as a result of incorrect assembly or failure to observe all the assembly instructions.

Is it possible to use inch-sized tools to install Rizoma accessories?

No, we always recommend using tools measured in millimetres (mm). Using inch-sized tools may not ensure a precise fit with the hardware, increasing the risk of damaging screws, nuts, or components, and may lead to improper tightening.

Why are metric tools required?

Metric tools are required because the hardware is designed according to metric standards, with very tight tolerances. Inch-sized tools often do not fit precisely on the head of screws or nuts, which can cause slippage. Improper tightening may lead to malfunctions or safety risks.

What about care and cleaning of Rizoma products?

To care and clean Rizoma products use neutral detergents with cold water only. It is not recommended to use aggressive soap (such as motor cleaning sprays, degreasers, etc.) or abrasive sponges. You can find the care and cleaning info of each Rizoma accessory in the user manual downloadable online checking the product page.

Are spare parts available for Rizoma accessories?

Spare parts are available for all Rizoma products. It is necessary to contact Customer Care e-mailing to [email protected] and providing the order confirmation or purchase receipt copy and specifying which spare part you are looking for.

What’s the difference between an E-approved mirror and a not E-approved one?

The reflective surface area of an E approved mirror is larger and comply the dimensional requirements of current European legislation. You can download product approval information directly from the Media section of the product page.

Does Rizoma provide product customizations and ad-hoc modifications at the Customer’s request?

No, Rizoma does not provide any kind of customization or ad-hoc modification of its accessories.

Does the pack always include mounting kits?

No, the pack does not always include the mounting kit. You must check online, in the product or bike page, which adapters are required. If mounting kits are included, the information is specified on the page and/or in the technical information of the product.

Are Multifit mounting kits compatible with all bike models?

Multifit Rizoma mounting kits fit the greatest number of models available on the market. However, universal compatibility cannot be guaranteed. Rizoma recommends checking the product specifics and the technical drawing available online, in order to make a comparison with the OEM part and the fitting to your bike.

What’s the difference between Side Mount, End Mount e Sport Mount?

Rizoma divides its mirror mounting systems into four macro-categories. Side Mount, mirrors typically for road bikes, with stem that fits to the handlebar; End Mount, mirrors that are installed via expander to the end of the handlebar; Sport Mount mirrors designed to mount on the fairing by specific adapters.

What’s the difference between an E-approved mirror and a not E-approved one?

The reflective surface area of an E approved mirror is larger and comply the dimensional requirements of current European legislation. You can download product approval information directly from the Media section of the product page.

Can I fit the OEM turn signals on Rizoma license plate supports?

Rizoma license plate support kits generally include Rizoma turn signals mounting kits. In some cases, where required, the Rizoma license plate support also includes the mounting kit to allow the repositioning the OEM turn signals, or it is sold separately.

Do the Rizoma license plate supports comply with the current on road traffic regulations?

Each Rizoma license plate kit is specifically designed for a corresponding motorcycle model. Each kit includes everything required to fit it without requiring any modifications to OEM parts, always in complete compliance with legal requirements. Moreover, they are adjustable and supplied with a safety lock to ensure the correct tilt.

Product homologation

Rizoma accessories that must have European approval are designed and manufactured in compliance with the legal requirements in force and are certified by reliable product approval organizations. Each Rizoma E-approved accessory is marked with the symbol “E” followed by the approval ID number. On the Rizoma website, approved products are characterized by the “E” icon on the product page. Their approved status is also specified in the product description and technical information. You can download information about the product approval online, in the Media section of the product page.

TÜV and ABE certifications

TÜV and/or ABE certification is required in some countries (such as Germany, Luxembourg, Belgium, and Austria) when installing a Rizoma aftermarket component on a vehicle. Once the accessory has been fitted on the vehicle, the owner must visit a TÜV certification center with the relative certification (downloadable from our website) to have the changes made to the vehicle approved and the vehicle registration document updated. Instead, the ABE certification is mainly required in Germany for vehicles or parts of vehicles and is issued by the KBA authority. With the ABE document (downloadable from our website), the vehicle can circulate without visiting the TÜV certification center. An ABE approved aftermarket accessory is considered as identical to an OEM part and does not require any additional inspections or checks by TÜV certification centers in the countries in which it is available. The ABE-approval Id number can be found on the component. An ABE approved component is automatically TÜV approved. Warning: a TÜV/ABE certified product is not, as a result, E approved. You can download the TÜV and ABE information online, in the Media section of the product page.

If a product has TÜV/ABE approval, where can I find the certification id codes?

You can download a copy of the TÜV/ABE documents online, in the Media section of the product page. When an accessory is TÜV-approved, the item code is lasered on the product itself, linking the accessory to the information declared on the TÜV document. If a product also has ABE certification, both the item code and the KBA number are lasered on the accessory itself.

When replacing an OEM part with a Rizoma E/TÜV/ ABE approved one does the bike maintains its homologation for use on public roads?

An accessory approval in a particular country is exclusively limited to that country. The same accessory, in other countries, is considered and compared to a racing vehicle component which can only be used on private tracks. According to the applicable laws, following the installation of this accessory, the motorcycle may not be used on the road, or anywhere that is not a racing track. It may not therefore be fitted on motorcycles intended for road use. Rizoma declines all liability for a different use of its products.

Where can I find the mounting instructions?

You can find the product manuals online, on the product page in the Mounting Instructions & Media menu. To find a product you can search for it by code using the website search engine. The product code is the alphanumeric SKU printed on the packaging label.

Do I need to register to make purchases on Rizoma.com?

To make purchases on www.rizoma.com, you need to register your account. This allows you to receive an order confirmation email, track the status of your order, and stay updated on future promotions or initiatives from Rizoma.

Are the prices displayed online inclusive of VAT?

The Rizoma website automatically detects your browsing location. Therefore, unless special settings are applied on your device, the displayed price may or may not include VAT. Rizoma applies the following VAT structure:

• Italy and EU countries: Prices displayed include VAT.

• Rest of the world: Prices displayed exclude VAT.

Important: EU citizens must pay VAT (Value Added Tax) as applied by the destination country. If purchasing with a shipping destination in Italy or the EU, the price always includes VAT. However, if the purchase is shipped to a non-European country (e.g., Switzerland), the price is VAT-excluded. For non-European countries, customs duties and the applicable VAT of the destination country will be charged upon delivery by the courier.

What payment methods are accepted in the online shop?

During the online purchase process, accepted payment methods will be displayed. Generally, payment options include Credit Card, PayPal, Klarna, and similar systems.

What happens after I complete my order on www.rizoma.com?

An order is considered completed once the payment is made. You will receive an automatic confirmation email with the order summary and contact details for any questions or issues regarding your purchase. If you do not receive the confirmation email (please also check your spam folder), you can contact support at [email protected].

Can I request a copy of my purchase purchase receipt?

It is possible to request a copy of the purchase receipt by writing to [email protected], providing the order number and your personal details.

Rizoma Product Warranty

All products sold by Rizoma Srl are covered by warranty. For private users, if a product has defects or issues, Rizoma Srl guarantees repair or replacement of the defective or non-functional product due to a manufacturing defect for 24 months from the date of sale to the final customer or according to the laws of the country of sale. During this period, you can request a warranty return, which must be approved by Rizoma. To claim warranty assistance, you must retain the order confirmation and/or purchase purchase receipt.

If a Rizoma product has a manufacturing defect, you can contact Customer Service at [email protected]. A Rizoma technician will assess whether the issue can be resolved without returning the product; otherwise, instructions will be provided on how to return the item for potential repair or replacement.

A product cannot be returned or replaced under warranty after 24 months from the purchase date. Additionally, warranty service is not available for defects caused by improper use, incorrect maintenance or repair by the buyer or third parties, and if the product has been disassembled, modified, or repaired by third parties.

Furthermore, warranty assistance cannot be provided if proof of purchase (such as order confirmation or purchase receipt) is missing.

How is the Rizoma order delivered?

Rizoma delivers worldwide and entrusts its shipments only to reliable Express Couriers. The courier delivers during business hours; if no one is available, a delivery attempt notice will be left, and the courier will try two more times. If you receive a delivery attempt notice, follow the instructions provided. It is always best to specify a delivery location where someone can receive the shipment during office hours, such as a neighbor, a relative, or preferably your workplace.

Can I choose the delivery date and track my shipment?

Currently, it is not possible to choose a delivery date, as it is automatically determined by the shipping system. When an order is shipped, an email will be sent with shipment details, the tracking number, and the expected delivery date.

What are the delivery times?

The order processing time depends on product availability. If all items in the cart are ready for shipment, the order will be processed within 3-5 business days.

Can I pick up an online-ordered product at Rizoma headquarters or a retail store?

Product pickup by private individuals is not available at Rizoma headquarters. Soon, it will be possible to pick up online-ordered products at select authorized Rizoma stores. In this case, additional services such as product installation may be available. Authorized retailers offering extra services will be specified at checkout.

What are the shipping costs?

Shipping costs vary depending on the destination and package size. The shipping cost is displayed in the cart before completing the payment. If products are added or removed from the cart, shipping costs are recalculated accordingly.

Which countries does Rizoma ship to?

Rizoma generally delivers worldwide and works only with reliable Express Couriers. However, some products may be available only for specific countries. If a country is not listed as an available shipping destination at checkout, the product cannot be shipped there.

What should I do if a product is damaged during transport?

If you receive a product damaged during transport, first inform the courier and, if possible, inspect the damage in their presence. In general, any transport-related damage must be reported to the courier within 14 calendar days of delivery. After reporting, the package and its contents (both intact and damaged) must be retained for the next five business days, during which the merchandise inspection may take place. Meanwhile, you can initiate a return procedure by emailing [email protected] (within 14 days of delivery). Once the courier confirms the damage, Rizoma Customer Care will take the necessary steps to complete the return process and replace the product.

When receiving an order, if the box is externally damaged and there is no time to check the contents immediately, Rizoma always recommends signing the delivery document with a reservation.

What should I do if my package is missing components?

First, thoroughly check the package contents. Often, to prevent components from moving during transport, they are secured at the bottom of the package under protective foam. This may cause some components to be overlooked upon opening. Always remove all contents, including protective foams. If any components are still missing, contact [email protected].

Where can I find my order number or purchase receipt reference for a warranty return?

The order number is specified in the confirmation email sent after purchasing a product online. If the email is lost, you can contact customer service at [email protected] with your full name.

Returns for defective or incorrect products.

You can return a product within 14 days of delivery if it was damaged during transport, is defective, or differs from the ordered item.

Rizoma will process the refund or replacement within 14 days of receiving the return.

Shipping costs in this case are covered by Rizoma.

Can I return a product if I am not satisfied?

You have the right to withdraw from the purchase within 14 days of receiving the product. However, return shipping costs are the customer’s responsibility.

How do I exercise my right of withdrawal?

To exercise the right of withdrawal:

• Contact our customer service within 14 days of delivery.

• We will provide instructions on how to return the product.

• The product must be returned intact, in its original packaging, and without signs of use or damage.

• Once received and verified, we will refund the amount paid within 14 days of receiving the return.